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Support Policy

Our support is provided via email communication only. Questions and support requests can be sent via email or using the Contact Us form on AdiInviter.com web-site. Our working hours are : Monday - Friday, 9am-5pm (GMT+5.30 time zone).

Support Period

The support period starts upon the delivery of the Software to the User. During the support period, the User is provided with the support services on the 24-73 hour response time basis, i.e. responses to the requests or questions sent by the User will be sent as soon as possible within 24-73 hours since receiving, except Saturday and Sunday.

Standard Support Includes

  • Answering questions regarding Software use.
  • Providing solutions for well described issues.
  • Free of cost installation and integration service.
  • Providing solutions for common JavaScript and CSS conflicts.
  • Providing instructions for general Software configuration.
  • Software Bug fixing, which is provided through build releases.

Provide us as much as detailed information to re-produce your issue at our end. Please don't be vague : "It was working and now it's not" will make it difficult for us to help you. Elaborate descriptions and screen-shots, on the other hand, will get your issue resolved faster. For the free of cost installation and integration service, you must provide us your website's FTP access, Database Connection details, PhpMyAdmin or similar Database Manager access, Website Admin Panel access (if any). If Software code was changed by the User then we do not incur any liability for correctness of the system work. Also in this case, any bugs and issues fixes are not included to the standard support and will be done for an additional fee.

Standard Support Does Not Include

  • Software customization.
  • Functional modification.
  • New feature development.
  • Template modification.
  • Fixes for outdated contacts importer libraries and Software releases.
  • Providing support on TeamViewer, Skype or any similar communication softwares.
  • Providing support for localhost or any non commercial hosting.
  • Modifying images provided by the client.
  • Modifying site design/layout including but not limited to: changing colors, fonts, margins, borders and etc.
  • Backup creation and backup restore.
  • Importing or exporting data (listings and users import/export, zip code data base import).
  • User's server configuration.
  • Fixing bugs caused by code changes and/or server configuration made by the User.
  • Solving third party software issues.
  • Setting or fixing Plugins or features developed by the User or third party.
  • Configuring User's web or SMTP server, MySQL, network or another server and hardware.
  • Teaching HTML, PHP and other technologies, besides provided in the Documentation available on our web-site.

Contacting This Website

Feel free to contact us if you have any questions about our Support Policy.

Please be aware that we may change our Support Policy from time to time. If we do, we will update our Support Policy on this page, so be sure to check back here frequently.